Privacy Policy
Effective Date: June 2025
ASgrove respects your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit or interact with our website.
1. Information We Collect
When you visit our website or place an order, we may collect:
l Information you provide: name, email, phone number, billing/shipping address, and payment details.
l Device data: browser type, IP address, time zone, cookies, and browsing behavior.
2. How We Use Your Information
We use your information to:
l Process your orders and provide customer support.
l Communicate with you regarding your order or account.
l Improve and optimize our website performance.
l Detect and prevent fraudulent activities.
l Send marketing communications if you have opted in.
3. Email & SMS Marketing
Email: By providing your email address, you consent to receive newsletters, promotions, and product updates from ASgrove. You can unsubscribe at any time via the link in any email or by contacting support@asgrove.com.
SMS (for U.S. and Canadian customers): If you opt in to receive SMS messages, we may send you updates on orders, promotions, or product launches. Message and data rates may apply. Text “STOP” to unsubscribe or “HELP” for assistance. Or contact support@asgrove.com for help.
We do not sell or rent your email address or phone number to third parties for their marketing purposes.
4. Cookies & Tracking
We use cookies and similar technologies to enable website functionality, analyze traffic, and personalize your experience. You may disable cookies via your browser settings, but doing so may limit site functionality.
5. Sharing Your Information
We may share your information with trusted third-party service providers who assist us in:
l Payment processing
l Order fulfillment and shipping
l Website performance analytics
l Marketing tools and fraud prevention
These parties are contractually obligated to safeguard your data and use it only for specified services.
We will not sell your personal information.
6. International Data Transfers
Your data may be transferred to and processed in countries outside of your residence (e.g., the United States or Canada) where we or our service providers operate. We implement safeguards to protect your information in accordance with applicable laws.
7. Data Retention
We retain your personal information as long as necessary for the purposes outlined in this policy or as required by law. You may request deletion of your data by contacting us (support@asgrove.com).
8. Your Rights
Depending on your jurisdiction, you may have the right to:
l Access, correct, or delete your personal data.
l Object to or restrict certain uses.
l Withdraw consent for marketing communications.
l Receive a copy of your data (data portability).
To exercise any of these rights, please contact us at support@asgrove.com.
9. Security
We use industry-standard technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration.
10. Children’s Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect information from children. If we learn that we have collected data from a child without parental consent, we will delete it immediately.
11. Legal basis for processing personal data
We rely on the following legal bases to process your data:
l Consent: You have given your consent to the processing of personal data for one or more specific purposes.
l Performance of a contract: The provision of personal data is necessary for the performance of an agreement with you and/or any pre-contractual obligations thereof.
l Legal obligations: The processing of personal data is necessary to comply with a legal obligation to which the Company is subject.
l Vital interests: The processing of personal data is necessary to protect your vital interests or those of another individual.
l Public interest: The processing of personal data is linked to a task that is carried out in the public interest or in the exercise of official authority conferred on the Company.
l Legitimate interests: The processing of personal data is necessary for the purposes of the legitimate interests pursued by the company.
In all cases, the Company will be happy to help clarify the specific legal basis that applies to the processing, and in particular whether the provision of personal data is a legal or contractual requirement, or a requirement necessary to enter into a contract.
12. Changes to This Policy
We may update this policy periodically to reflect changes in our practices or legal obligations. Updates will be posted on this page. Continued use of our website signifies your acceptance of any changes.
13. Contact Us
If you have questions or wish to exercise your rights, contact us at: support@asgrove.com