Warranty Policy
At AsGrove, we are committed to providing high-quality lighting products and excellent after-sales service. To protect your rights and ensure peace of mind, we offer the following warranty services for all our products:
Warranty Period:
AsGrove outdoor products come with a 2-month warranty from the date of delivery. This warranty covers non-human-caused quality issues and functional failures.
15-Day Free Return or Exchange:
If any issues arise within 15 days of receiving the product (not caused by misuse or external damage), we offer a free return or exchange, including return shipping costs.
Warranty Coverage Includes (but is not limited to):
- Electrical or structural malfunctions under normal use
- Defects in materials or manufacturing processes
- Functional issues that cause the product to stop working or suffer significant damage, not due to user error
Warranty Does Not Cover:
- Damage caused by human error (e.g., drops, impacts, water exposure, incorrect installation)
- Issues caused by not following the user manual
- Unauthorized disassembly, repairs, or modifications
- Products that exceed the warranty period
- Normal wear and tear of consumable components (e.g., camping light bulbs, drone batteries, etc.)
Eligibility for Warranty:
- Products must be purchased directly from our official store at www.asgrove.com. If you purchased from a distributor or another retailer, please refer to their warranty policy.
- A valid proof of purchase is required (either an electronic invoice or order number).
- The product serial number or barcode must be clearly visible.
How to Request Warranty Service:
To request warranty support, please contact our customer service at support@asgrove.com and provide the following:
- Order number
- Description of the issue
- Photos or videos of the product (to help identify the problem)
We will review your request within 1–2 business days and arrange the next steps, which may include a return, exchange, or repair.
Resolution Methods:
Depending on the specific issue, we may offer one or more of the following solutions:
- Free replacement of the product
- Partial or full refund
- Free repair parts or technical guidance
If you have any questions during product use, feel free to contact the AsGrove Customer Support Team. We're here to help!
Contact:
support@asgrove.com
Support available in English and local languages
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)